Tips when visiting the Samsung Service Center : FBLITE

List of addresses of SAMSUNG TV service centers in Indonesia

The TV at home is broken or a mistake? Don’t rush to change new ones, you can try to fix them first via the Samsung TV Service Center. Television is indeed one of the electronic devices that must fill furniture at home. Especially now that there are more and more advanced TV products such as Samsung’s smart TVs.

These electronic devices are not only found at home, many offices, schools and other rooms are usually equipped with televisions. This is because one of these electronic items becomes an entertainment medium to watch local events such as news, reality shows, etc.

Although the price of TVs is already expensive because it is equipped with advanced features, it is not uncommon for this electronics to suffer errors or damage. For example, like not being able to turn on, many channels are missing or problems with the TV’s hardware. That’s why, the Samsung TV Service Center is here to provide a place to deal with consumer issues.

Samsung itself was first known in the Indonesian electronics market when they popularized products such as refrigerators and TVs. Then Samsung further expanded by launching smart phone devices that turned out to have a very high demand. So don’t be surprised if this South Korean brand is committed to providing the best service through the availability of a service center.

Samsung TV Service Center address

The service center is useful when the TV in your home is damaged, wrong, or needs spare parts. Here we have summarized some of the addresses of the official Samsung TV service centers in major cities of Indonesia, including:

  1. Jakarta

-Pacific Place Mall Lt. 4 SCBD Jl. Jend.Sudirman Kav 52-53 Lot 11 (021) 57973171

-Boulevard Barat Blok LC 7 No. 58, Kelapa Gading Barat, Jkt (021) 2900223

-Mall Ambasador Lt.3 A3, Jl. Prof. Dr. Satrio, Jaksel (021) 5760664

-Jl. Tomang Raya n°1, Jakbar (021) 56997777

  1. Bandung

-Istana Bandung Electronic Center (BEC) Jl. Purnawarman No.13-15, Bandung (022) 4205949

-Jl. Ir.Juanda (DAGO) n° 150 Bandung (022) 2532152

  1. Yogyakarta

-Jl. Jogjatronic Mall Jl. Brigadier Général Katamso 75-77 Yogyakarta (0274) 557573

-Jl. P. Diponegoro n° 59, Yogyakarta (0274) 557573

  1. Semarang

-Plaza Simpang 5 (Plaza2) Jl. Jend. Ahmad Yani No.1, Semarang (024) 8457040

-Jl. Dr.Cipto n° 111, Semarang (024) 3564777

  1. Only

Jl. Dr. Rajiman 241 (0271) 9125573

  1. Unhappy

-Jl. Lt. Gen.S.Parman No. 82 Kav.7 (0341) 403416

– Malang Plaza JL. KH. Agus Salim 24-26 (0341) 345953

  1. Surabaya

-Plaza Marina Jl. Raya Margorejo Indah 97-99, SBY (031) 8493720 30

-Jl. Darmo n° 92, Surabaya (031) 5661928-29 28

  1. Bali

-Jl. Teuku Umar 122, Denpasar Ouest (0361) 244410

  1. Banjarmasin

-Jl. Jend. Ahmad Yani km 5,8 No 9 RT 1 (0511) 3265854

  1. Samarinda

-Jl. Hasan Basri n° 64, Samarinda Nord (0541) 746030

  1. Pontianak

-Jl. Gajah Mada n° 78 A Pontianak (0561) 737162

  1. While

-Jl. Gatot Subroto KM 4.5 n° 16, Sei Sikambang Medan 20119 (061) 4566466

  1. Batam

-Jl. Raden Patah No.1-2 (Complexe Srijaya Bukit Nagoya)

  1. Palembang

Jl. Basuki Rahmat n° 48J, Palembang (0711) 356829

Layanan Samsung Pick Up & Delivery Service

Amid the government’s recommendations to stay home, Samsung is providing an alternative pickup and delivery service for consumers who want to repair electronic devices, including TVs. In accordance with the objectives of the supplier of electronic products from the country of ginseng, they are committed to providing the best to customers.

You don’t need to go to the Samsung TV Service  Center, as you can now enjoy the shuttle service provided by Samsung. This service has been available since the quarter of 2020 to meet the needs of consumers who must minimize leaving home.

For those who want to use the service can be accessed through several channels, including:

  1. Live chat on the official page of Samsung Indonesia, or you can also contact the administrator via their WhatsApp number on 0818 021 55777.
  2. Download and install the Samsung app on your smartphone, then enjoy the Samsung TV Service Center via Book Appointment. Samsung members really need to have the app as they can get various interesting information about this brand.

As for the opening hours of the pick-up service itself, it starts at half past nine in the morning at six in the afternoon, local time. Don’t worry, the agents who come to your home to pick up items comply with sanitary protocols, namely the wearing of masks, gloves and special storage areas.

In addition, the Pick Up & Delivery service is not only intended for products that are still under warranty. For products that are no longer within the warranty period, you can also use this feature. Unfortunately, this service is still limited to smartphone service only.

However, you can confirm again whether you are providing services for the TV service or not via the Samsung contact number as we have indicated above. Because it does not exclude the possibility that it is also available for other types of electronics.

Services samsung Service Center

As one of the electronic devices that are used almost every day, some consumers of Samsung-branded TVs report encountering problems when using this product. Here are some issues that can be fixed by the Samsung TV Service Center team  :

  1. Smart TVs don’t want to connect to WiFi or consumers usually complain about not being able to access YouTube.
  2. TVs that can’t or can’t connect to Samsung servers
  3. TVs that cannot emit sound/audio even if the volume is full
  4. Damage to TV hardware that prevents the device from turning on
  5. Damage to TV software that makes the device unable to find channels at all aka blurry
  6. The TV is completely dead even though it is still under warranty, etc.

Of course, there are many other issues faced by users and you can fix them at  the  nearest Samsung TV service center.

Tips when visiting the Samsung Service Center

Every Samsung TV service center in Indonesia already provides a phone number that you can contact. For those who want to contact CS or go directly to the Samsung TV service center, you need to prepare several things such as:

  1. Information about the name, full address, brand details of the TV, always under warranty or out of warranty
  2. Convey the issue in its entirety with the timeline
  3. Tell us how long the problem has been encountered and if it has been resolved with the same issue before
  4. Bring the service book if it is still within the warranty period

Another tip, it is recommended to first call Samsung customer service before going to the service site. Especially for those who use smart TVs, some issues can usually be solved over the phone without having to go to the service center.

So there’s nothing wrong with consulting first over the phone. In addition to some of the above service center addresses, of course, there are many more Samsung TV Indonesia service center locations that we can’t mention one by one here, you can check on Google Maps.

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