UOB call center is certainly very useful for its users. UOB itself is one of the banks that is quite old. Although in some areas most people do not know him, the name UOB is already very popular in major cities. The company was first established in 1956.
If calculated from that year, August 31, the age will be even 65 years old. With such a long existence, the users themselves are very many. Its employees alone number more than 3 thousand people. With it, development is already visible in various ways. The banking world is very complicated.
The complexity certainly makes various problems often experienced by customers. This matter needs to be resolved as soon as possible. You as a customer will feel complicated because knowledge of the banking world itself is not easy to find. Therefore, contacting the UOB call center can be the best choice.
Contacting UOB Bank Call Center Is Not Difficult
Call centers can help in many ways. That’s because, the CS who handles the call center has gone through a long training. Long training certainly matures his knowledge about call centers. This makes every question and complaint submitted by consumers will be answered well.
Contacting the UOB call center itself is actually very easy. To contact him by phone, customers need to make contact to 14008. It is the official number of UOB for consumer service. The number is active for 24 hours. With that, you can contact him at any time.
But when contacting him, there is a rate that perlu is paid. The rates themselves are uncertain. It depends on the provider used by the consumer. The more expensive the provider, the greater the cost that needs to be incurred. To cut costs, it is the right decision if contacting using a landline.
Contacting the UOB call center with a landline is indeed much cheaper. That’s because, the cost for landlines has been determined every month so that customers do not have to spend more. Although very convenient, cost is often a problem for consumers when calling the number.
Therefore, there is another option in the form of contacting the service via chat. To use the service, customers can contact the official email from UOB. The official email itself is at the UOBaddress care@UOB.co.id. However, communication via email is obviously different from communication via phone.
When contacting the UOB call center via email, you need to be patient while waiting for the provider to give the answer. To make things easier, make sure to give questions with the clearest chronology possible. This will make it easier for the provider to provide the best answers that customers need. The speed with which the answer comes will certainly benefit you.
Detailed Customer Complaint Scheme
Customer complaints are the main feature of call centers. When contacting, there are claims that customers can make so that the perceived loss can be paid off. But when contacting the call center, it does not mean that the payment of the loss will be made directly. There is a scheme that needs to be passed first.
Let’s take for example the case when making a transfer of some money. For example, you make a transfer of money worth 100 million rupiah to colleagues. However, there was a notice that the transfer had failed. When checking the balance, it turns out that the balance has decreased according to the amount.
When this happens, you can certainly contact the UOB call center. When contacting the call center, the customer will communicate first with CS. There, CS will give some questions in addition to listening to the complaints given. If everything is complete, the complaint will befollowed up.
In the process of following up on the complaint, CS will direct the matter to the relevant field. Related fields will investigate why the balance can be reduced even though the delivery is not made. In this way, it will be known the cause of the reduced balance. Usually, this happens due to an error in the system.
If the problem is due to a system error, the UOB call center will apologize to the consumer while sending an explanation of the results of the investigation. Explanations of the results of this investigation can be sent through various media ranging from email, phone, to SMS. In the message, UOB will state its agreement with consumer complaints.
With the deal, the lost $100 million will be returned to consumers. After the money is returned, the customer can do a balance check to make sure that the money has actually come in. If you have entered, the claim process is complete and customers can carry out activities as usual.
There Are Several Conditions In Which Complaints Are Rejected
When an error occurs due to the system, each complaint will be approved by UOB. The approval will also be given directly through an official message. However, if the error occurs due to customer negligence, the bank will reject the claim. This rejection will be submitted directly by the UOB call center.
Of course, the rejection is not done informally. A clear reason for why the complaint was rejected. When experiencing this rejection, there are several options that customers can choose from. The first option certainly stops there knowing that mistakes are made personally.
But if you feel you have done nothing wrong, the customer can make a further complaint. for this kind of problem, the call center will also provide guidance in making the next stage of the complaint. In the complaint, consumers can direct it to two official institutions.
The first official institution is BI. BI will receive complaints related to the payment system. The payment system itself varies from credit cards, ATMs, to fund transfers. When the problem is the loss of a balance of 100 million as above example, a complaint will be made to BI.
But in addition to BI, complaints can also be made to OJK. OJK itself stands for financial services authority. OJK is an institution that handles consumer complaints. The complaints themselves vary from checking, savings, to credit. You can also contact him for further complaints.
However, BI and OJK are late-stage complaints. When both have made a decision, UOB and the customer need to agree and accept it. From this, the problem will be solved and there are no more problems between the two. By contacting the call center, guidance from this will be given clearly.
Various Problems Can Be Solved By Call Center
There are various problems that make consumers need to contact the UOB call center. One of the problems is related to debit cards. The most frequent problems experienced by customers in the form of debit cards are swallowed. This can happen because it takes too long when inserting a card or too often inserting the wrong PIN.
In addition, you can also contact the call center if you have some questions related to the banking world. The question can also cover all aspects. By asking the call center, CS will provide a detailed explanation of the question. Of course, the answer from CS is much more satisfying than finding the answer yourself on the internet.
There is no need to hesitate when contacting CS for various purposes. Its existence does serve as a guide for customers. With that, it is indeed the place if the perceived difficulties are sought a way out through the call center. After all, contacting the UOB call center is very easy and the cost is not much.