Call center rides can be contacted when consumers experience problems. Wahana itself is a freight forwarding service. In this service, various problems are often encountered. The consumers of the rides are very many. This happened because its existence happened for a long time. In addition, the provider is also open in the opening of the agent.
Anyone can register themselves to be a ride agent. Of course, this is very profitable considering that being an agent can provide a considerable amount of profit. But with business development continuing to occur, such new problems keep popping up. In the business world, it is natural.
But as a consumer, many problems must be uncomfortable. This is where the existence of the call center rides becomes very important. With its existence, every complaint will be able to be conveyed as well as possible. The answer that will be obtained is also certainly more satisfying when compared to finding your own way out on the internet.
Various Ways to Contact a Call Center
There are several ways to choose when contacting a call center. The easiest way is to call him directly. However, the ride does not provide a phone feature for consumer complaints. This is already the policy of management so consumers must follow the consequences.
In return, the wahana call center has been replaced by whatsapp. To contact via whatsapp, go first to the wahana.com. From there, there will be a column that says customer service. On laptops, the customer service column is at the top with a yellow box.
After entering the customer service page, there are two options for consumers. The choice is related to the problem obtained. that’s because, the choice is divided into delivery services and general services. Choose according to the problem at hand and you will be instructed to enter the data.
The data includes full name, personal whatsapp contacts, emails, and complaints filed. From there, contact with the wahana call center will be continued through whatsapp. This method certainly makes it easier to remember whatsapp itself is very popular in Indonesia. In addition, this method also has advantages in terms of cost.
When using the phone, there are tariffs that consumers need to pay. But when contact is made via whatsapp, the tariff is obviously not there. As another option, customers can also contact wahana via email. Wahana’s own official email address is firstname.lastname@example.org. However, there are shortcomings in the service.
The lack of call center rides via email lies in the speed of response. The response is not as fast as when contacting via whatsapp. In fact, email itself is more used for communication related to suggestions. That’s because, the email is indeed more intended as a medium of service development.
Wahana Info Can Also Be Seen Through Social Media
If you want to know moreinformation about the rides and call centers, customers must follow their social media. Wahana itself is active on several social media platforms. The first platform with the highest level of liveliness is Facebook. The official account itself is at the address /wahanaexpressofficial.
However, some people do not use Facebook. Therefore,information about the wahana call center can also be obtained via Instagram. The official instagaram address of the rides themselves is @wahanaexpressofficial. The liveliness of the rides on Instagram is also quite good. The post is updated every day.
In addition, his followers are also almost 20 thousand. Of course, this number cannot be said to be small. If you want to be more formal, customers can actually see the ride profile on linkedin. This provider’s linkedin account can be found at the /rides-prestasi-logistics address. Some business people are more comfortable looking at profiles through linkedin.
In addition to information media, customers can also communicate with the social media admin. Of course, the benefits are quite similar to call centers. To communicate, the way is actually quite similar on each platform. First, log in first to a personal social media account. After logging in, look for the official account of the ride.
Make sure the account is official and not fake. On the official account, send a message according to the question or complaint you have. The medium of sending the message itself varies for each platform. For example, you need to install facebook messenger if you want to contact the provider through facebook.
The disadvantage of social media may lie in the absence of an official twitter account. This is a shortcoming in itself considering that the number of twitter users in Indonesia is soaring again. Therefore, you who are twitter users need to use other social media to get more information.
Various Problems That Consumers Often Experience
There are various problems that make consumers need to contact the ride call center. The first problem relates to the delivery address of the package. Whether as a sender or receiver, customers will be harmed if the package is not sent to the desired place. There are two things that might cause it.
The first cause is an error in the writing of the address while the second is the courier error when sending. If this happens, the call center can be contacted by explaining the chronology clearly. CS will immediately process the report andmakegood delivery to the correct place.
In addition, problems are also often experienced when using tracking features. The tracking feature itself is very useful for consumers. With this feature, consumers can find out the latest location of the goods shipped. However, often this feature does not work normally. This makes the item unknown location.
This problem obviously makes consumers feel uneasy. Usually, tracking problems occur purely due to an error in the system. Therefore, the vehicle call center will be able to fix it quickly if there is a clear report. The condition of the package does not arrive at a predetermined time can also make consumers uncomfortable.
There are two possibilities why the package may not arrive yet. The first possibility is due to delays. This happens because of transportation problems that can be constrained. The second possibility itself is the loss of goods. This problem is very rare and almost never happens.
By contacting the call center, customers will get clarity on why delays can occur. In addition, CS will also directly process if the package item is indeed lost. if the package cannot be found in the end, further explanation will be given about the procedure for making a claim directly.
Contact the Call Center if you have any questions
In addition to providing complaints, the rides call center can also be used if you have some questions. The question itself can be from a wide variety of things ranging from price to delivery. But with a note, the question relates to the ride and its consumers. There is no need to hesitate to ask about the matter.
This is indeed one of the main functions of CS. After all, you will get answers with good and comfortable words when communicating directly with CS. Be sure to ask everything in detail so that the answers obtained can be satisfactory and as desired.
Actually, it’s up to you whether to take advantage of the existence of a call center or not. However, we strongly recommend that its use be done as well as possible. By utilizing it, communication between customers and providers will run smoothly. Do not forget also to advise the closest person to contact the call center rides.