Tri Call Center Can Solve Various Consumer Problems

Call center tri is very helpful for smartphone users. That’s because, the call center can provide a way out of various problems experienced by consumers. Tri itself is one of the largest providers in Indonesia. Its users have spread to various directions to remote areas.

There are several things that are the advantages of this provider. One of the advantages lies in the price. Tri is famous as a provider that provides low prices to customers. The cheap price can be seen from several packages ranging from the internet to the phone. With it, consumers will be greatly spoiled.

The signal is also a champion. Although some people in the village still complain about it, the speed of this card signal in urban areas is quite fast. If you are one of the users of the provider, be sure to contact the tri call center when experiencing problems. In fact, there are many problems that CS can solve.

Difficulty Using The Official Tri App

The main problem that users are definitely feeling is related to the use of official applications. The app itself is called Bima+. The existence of the application is very helpful for users. In it, there is complete information from the card ranging from credit, internet package, to the active period of the card. In addition, user data also exists.

In Bima+ there are also many services that can be used by consumers. One of the most important services is credit charging. There, there will be a nominal option that can be purchased. When you have chosen the nominal, users can make payments through various ways ranging from mbanking to electronic money.

In addition, quota filling can also be done. Even the choice is very complete. Amazingly, there are often promos on the quota provided by Bima+. Just like credit, payments can be made through mbanking and electronic money. However, if the credit stock is owned, quota payments can also be made using credit.

There are many other services on Bima+ such as applications to music. With so many of these services, you must be harmed if you don’t use them. Therefore, the difficulty when not understanding how to use this application needs to be solved. The easiest way is to contact the tri call center.

When contacting the call center, just explain to CS about the difficulties in using the Bima+ application experienced. There, CS will explain about the application in general. But after that, consumers can also ask questions related to perceived personal problems.

Usually, common problems with using bima+ applications are divided into two. The first problem is in the form of difficulties in logging in while the second problem is difficulty in buying packages. When contacting the tri call center, both problems will be solved by explaining in detail.

Difficulty When Registering

There are new rules in the use of SIM cards that have only been in effect for the past few years. The rule is in the form of card registration using personal data in the form of NIK and No. KK. Actually, this way of registration is very easy for all providers including tri. If you want to register, there are two options.

The first option is to visit the official tri website at the https://registrasi.tri.co.id/ address. When entering the address, the customer will be immediately instructed to enter the tri number that wants to be registered. Furthermore, you will also be asked for an ID number and a KK number. After that, the cartoon serial number will be requested.

To see the serial number, you need to look at the back of the SIM card. Enter the last number on the number that is there. Next, check the column to prove that you are not a robot. Finally click send and registration is complete. In addition to new cards, this method can also be used when registering an old card.

In addition to using the official website, registration can also be done via SMS to 4444. The SMS format is No. NIK#No. KK and then send it to 4444. Both ways are equally easy to register. But if you encounter difficulties, contacting the tri call center can be done.

Difficulties are usually felt if the registration has been done but there is a notification that the registration failed. This usually happens because of two possibilities. First, your name has been registered too often while secondly, this could have happened because of an error in the system. By contacting the call center, these obstacles will be known.

If the problem is like in the first point, the tri call center will advise you to do UNREG first on another card. But if the problem is related to the system, the call center will help at that time so that registration can be completed. This is certainly easier than having to go directly to the store.

There Are Many Other Complaints That Can Be Reported

In addition to related to Bima+ and card registration, there are many other complaints that can be expressed at the call center. One of the most common problems is related to filling packages that do not come in. This can happen even if the pulse has been cut off. These problems are usually caused by a disruption to the system.

If there is no communication to the tri call center, it could be that the call center does not know that the customer’s credit has been cut. If this happens then the customer’s money will be wasted. When contacting CS because of this issue, there will be some data requested by the CS.

The data relates to the charging hours to the number of credits issued. Do not let there be any errors when CS asks for these details.  Thiscan make the problem not resolved and CS will advise you to come to the store. In addition, contacting the call center can also be done when there are questions.

Of course, the question in question is related to the relationship between the customer and the provider. There is no need to hesitate when calling just to ask questions. That’s because, the tri call center itself has been trained to answer such questions. This obviously benefits you as a customer.

By asking CS directly, the answer obtained is definitely the best answer. This will be different than looking for information on the internet yourself. When looking for information yourself, the content is not necessarily valid. In addition, you must also doubt the truth of the answer.

The Call Center Can Be Contactedin this Way

When going to contact the tri call center, there are several numbers to choose from. The first number is 132. This is a type of prepaid call at a cost of 300 rupiah per call. If you object to the fee, you can call 0896-4400-0123.

This number uses the usual rate so it is different from 132. Actually, if you want a free one, customers can call 0899-9800-123. It’s just that the number is only available on whatsapp. It is suitable for Indonesians who make whatsapp as the main chat application.

Another option to contact him is to use social media. Tri himself is quite active on social media. There are official accounts on several platforms such as Facebook, Twitter, to Instagram. All three can be contacted by using Direct Message or using facebook messenger.

Make sure to be optimal in utilizing the existence of the call center. Do not be like most Indonesians who do not understand its use. In fact, these conditions will harm you yourself as a consumer. Problems dealing with providers will indeed be more answered when communicating with the tri call center.